Shipping & Delivery Information
At Isabel Carter, every order is prepared with care and finished gift-ready. Below you’ll find clear answers on delivery options, timings and tracking—so your piece arrives beautifully and right on time. For anything else, our team is here at care@isabelcarter.com
General Dispatch & Delivery Information
Every order leaves us fully tracked and finished gift-ready. You’ll receive tracking details by email as soon as your parcel ships (if you don’t see them, check Promotions/Junk).
In-stock pieces are prepared promptly and dispatched as soon as possible (typically the next working day). During peak periods, dispatch may take a little longer—but we’ll keep you updated every step of the way.
Personalised designs are made to order. Product lead times are shown on each product page; as a guide, custom pieces usually take 7–10 days to create, with around 3-7 days for delivery depending on destination.
For destination-specific delivery options, costs and timings, open the accordions below (UK, Europe, US, CA, etc.).
Track your order through the Order Tracking Portal.
Shipping to UK
Free Shipping on orders above £69.99 (otherwise £4.99)
Stocked pieces delivery time: 2-3 working days (Royal Mail Tracked)
Note: Royal Mail - Express Next Working Day Delivery available for Stocked pieces (£5.99)
Orders placed after 2 pm Monday - Friday will be processed the next working day
Custom-made pieces delivery time: 2-3 working days (Royal Mail/Hermes)
Custom-made pieces are dispatched after 7-10 days of production time
Dispatch cut-off: Orders placed by 2 pm (Mon–Fri) are prepared for same-day dispatch. Orders received after 2 pm are dispatched the next working day (custom-made pieces excluded).
Custom-made pieces: Dispatch happens after your piece has been handcrafted and packaged. Production lead times are shown on each product page.
Delivery timings: Our timeframes reflect current averages and are provided as guidance. While we strive to meet them, they aren’t guaranteed; weather, carrier congestion, global events, or local disruptions may occasionally extend transit times.
Track your order through the Order Tracking Portal.
Shipping to Europe
Free Shipping on orders above €99.99 (otherwise €12.99)
Note: Orders to Switzerland receive Free Shipping on orders above CHF 89.99 (otherwise CHF 11.99)
Stocked pieces delivery time: 5-7 working days (Royal Mail International Tracked)
Custom-made pieces delivery time: 3-5 working days (courier depends on the country in Europe)
Custom-made pieces are dispatched after 7-10 days of production time
Dispatch cut-off: Orders placed by 2 pm (Mon–Fri) are prepared for same-day dispatch. Orders received after 2 pm are dispatched the next working day (custom-made pieces excluded).
Custom-made pieces: Dispatch happens after your piece has been handcrafted and packaged. Production lead times are shown on each product page.
Delivery timings: Our timeframes reflect current averages and are provided as guidance. While we strive to meet them, they aren’t guaranteed; weather, carrier congestion, global events, or local disruptions may occasionally extend transit times.
Important notice: Customers shipping to Europe, Switzerland, and Norway are charged at checkout for any applicable import taxes and duties.
Track your order through the Order Tracking Portal.
Shipping to US
Free Shipping on orders above $119.99 (otherwise $14.99)
Stocked pieces delivery time: 7-10 working days (Royal Mail International Tracked)
Custom-made pieces delivery time: 3-5 working days (USPS)
Custom-made pieces are dispatched after 7-10 days of production time
Dispatch cut-off: Orders placed by 2 pm (Mon–Fri) are prepared for same-day dispatch. Orders received after 2 pm are dispatched the next working day (custom-made pieces excluded).
Custom-made pieces: Dispatch happens after your piece has been handcrafted and packaged. Production lead times are shown on each product page.
Delivery timings: Our timeframes reflect current averages and are provided as guidance. While we strive to meet them, they aren’t guaranteed; weather, carrier congestion, global events, or local disruptions may occasionally extend transit times.
Important notice: US Customers are charged at checkout for any import tax and duties.
Track your order through the Order Tracking Portal.
Shipping to Canada
Free Shipping on orders above $139.99 CAD (otherwise $14.99 CAD)
Stocked Pieces: 7-10 working days (Royal Mail International Tracked)
Custom-made pieces delivery time: 3-7 working days (Canada Post)
Custom-made pieces are dispatched after 7-10 days of production time
Dispatch cut-off: Orders placed by 2 pm (Mon–Fri) are prepared for same-day dispatch. Orders received after 2 pm are dispatched the next working day (custom-made pieces excluded).
Custom-made pieces: Dispatch happens after your piece has been handcrafted and packaged. Production lead times are shown on each product page.
Delivery timings: Our timeframes reflect current averages and are provided as guidance. While we strive to meet them, they aren’t guaranteed; weather, carrier congestion, global events, or local disruptions may occasionally extend transit times.
Important notice: Customers are responsible for any import tax and duties. If these taxes are not paid and the product is returned, we may deduct a handling fee from your refund.
Track your order through the Order Tracking Portal.
Shipping to Australia & New Zealand
Free Shipping on orders above $149.99 AUD (otherwise $15.99 AUD)
Stocked Pieces: 10-12 working days (Royal Mail International Tracked)
Custom-made pieces delivery time: 3-7 working days (Australia Post)
Custom-made pieces are dispatched after 7-10 days of production time
Dispatch cut-off: Orders placed by 2 pm (Mon–Fri) are prepared for same-day dispatch. Orders received after 2 pm are dispatched the next working day (custom-made pieces excluded).
Custom-made pieces: Dispatch happens after your piece has been handcrafted and packaged. Production lead times are shown on each product page.
Delivery timings: Our timeframes reflect current averages and are provided as guidance. While we strive to meet them, they aren’t guaranteed; weather, carrier congestion, global events, or local disruptions may occasionally extend transit times.
Important notice: Customers are responsible for any import tax and duties. If these taxes are not paid and the product is returned, we may deduct a handling fee from your refund.
Track your order through the Order Tracking Portal.
Shipping to Rest of the World
Free Shipping on orders above £99.99 (otherwise £14.99)
Stocked pieces delivery time: 10-14 working days (Royal Mail International Tracked)
Custom-made pieces delivery time: 5-10 working days (Courier depends on the country)
Custom-made pieces are dispatched after 7-10 days of production time
Dispatch cut-off: Orders placed by 2 pm (Mon–Fri) are prepared for same-day dispatch. Orders received after 2 pm are dispatched the next working day (custom-made pieces excluded).
Custom-made pieces: Dispatch happens after your piece has been handcrafted and packaged. Production lead times are shown on each product page.
Delivery timings: Our timeframes reflect current averages and are provided as guidance. While we strive to meet them, they aren’t guaranteed; weather, carrier congestion, global events, or local disruptions may occasionally extend transit times.
Important notice: Customers are responsible for any import tax and duties. If these taxes are not paid and the product is returned, we may deduct a handling fee from your refund.
Track your order through the Order Tracking Portal.
Still have questions? We're happy to help! Please email us at care@isabelcarter.com and we will get back to you within 3 working day.