TWO YEAR SHINE WARRANTY
PREMIUM 18K GOLD FINISH
WATER & HEAT PROOF
Frequently Asked Questions about our Gold Necklaces
What makes Isabel Carter personalised jewellery different?
Our personalised jewellery is customisable—so every piece feels genuinely yours.
We use 18K PVD over hypoallergenic 316L stainless steel for water-resistant, everyday wear, and finish each order with gift-ready packaging.
Choose your name, initial, or birthstone, then tailor chain length and styling to create a meaningful piece you’ll reach for daily.
What materials do you use—will my personalised jewellery tarnish?
We craft with 18K PVD over 316L stainless steel for everyday, water-resistant wear.
It’s hypoallergenic and far more colour-stable than standard plating, so your personalised jewellery keeps its glow with simple care (wipe after wear; avoid harsh chemicals).
How long does made-to-order take, and can I get it faster?
Our custom necklaces and bracelets are made to order and typically dispatched in 7–10 days. We can't rush this process as quality is the most important aspect of our business.
Need it sooner? Shop Carter's essentials for personalised pieces with a 1–2 day dispatch.
What’s your warranty, returns and repairs policy?
All Isabel Carter jewellery comes with a Two-Year Shine Warranty.
We offer 30-day returns on non-custom items; personalised pieces are made just for you, but are always covered for craftsmanship issues.
Is Isabel Carter ethically minded and gift-ready?
Yes—our materials are responsibly sourced, and we favour durable finishes (so pieces last).
Orders arrive in gift-ready packaging with care tips. You can add a luxury gift bag at checkout, and many personalised styles can include birthstone or initial add-ons for an even more meaningful gift.