Get in touch
The Isabel Carter team is here to help with any questions or requests. However you prefer to reach out, you’ll find all the details below.
Email Us
For enquiries big or small, simply write to us at hello@isabelcarter.com.
We aim to respond within 48 hours.
For the swiftest service, please send one message per query—our replies are sent in the order they’re received, so multiple emails may cause a delay.
Live Chat (Coming soon)
Soon, you'll be able to chat with us directly on our website. We’ll be on hand to help with orders, returns, product details, or any other query, and you’ll always receive a thoughtful, personal reply.
Order Enquiries
You can track your order on our dedicated order tracking portal.
If your question relates to an order you’ve placed, we’ll need to verify your details for your security and peace of mind. Along with your order number, please provide us of the following:
- Order number (start with #IC_)
- Full name on the order
- Delivery address
- Email address used at checkout
This helps us assist you as quickly as possible.
Returns
To begin a return, visit our returns page for more information. Our team will gently guide you through the process, ensuring your jewellery finds its way back to us safely.
Collaborations & Partnerships
Interested in collaborating with Isabel Carter? Please email hello@isabelcarter.com with your social handles, account insights, location, and how you found us—we love discovering new stories. Our team will respond as soon as possible.
Other Enquiries
For anything else, email hello@isabelcarter.com. Your message will be directed to the most suitable member of our team.
We’re here to support you, Monday to Friday, 8am to 6pm (GMT).
Thank you for inviting Isabel Carter to be a part of your story.