What’s eligible for return?
1. The product is non-personalised and was not made-to-order
2. Returned within 30 days of delivery
3. In original, unworn condition and packaging, suitable for resale

What’s not eligible?
1. Personalised or made-to-order items (including name jewellery)
2. Earrings, unless damaged or faulty, due to hygiene reasons

Return Shipping Costs
Customers are responsible for covering the return postage cost. We recommend a tracked service, as we can’t exchange or refund items that don’t reach us.

Our 2-Year Guarantee
Every Isabel Carter piece is covered by our 2-year quality warranty, including heavy tarnishing and manufacturing faults.

If something isn’t right, we’ll repair or replace it—on us. Learn more by visiting our Warranty page. 

Submitting a returns request

We’re working on a seamless online returns portal—coming soon. In the meantime, please follow the instructions below so we can review your request and process your refund as quickly as possible. 

Email hello@isabelcarter.com with:

• Full name
• Email address used to purchase
• Order ID (ie #IC_1001) 
• Reason for the return request 
• Photo or video of the issue (if applicable)
• Whether you would like an exchange (same or different item), a gift card or a refund

Be sure to include all the requested information and any supporting details to help us resolve the matter smoothly.